Fourteen Richmond areas have a page of their own on this site. The hard part is not the coverage, it is working out which of the fourteen you are standing in, because the roads here run the length of the city. No. 3 Road alone carries addresses on four of these pages, and No. 1 Road forms a boundary on three more. This page sorts them out. Whichever one you land in, the figure is agreed on the call, before dispatch.
Every address inside the city limits is covered. What this page does is point you at the one area page written for your street, because in Richmond the name of the road rarely settles it on its own.
The fourteen names below are not the same size and they are not arranged the way a stranger would guess. Bridgeport is a commercial district before it is a neighbourhood. Sea Island is an airport with a small village attached to it. Thompson is detached houses and very little else. Steveston is a working harbour with a heritage village wrapped around it. Picking the right page matters, because each one is written around the doors that area actually has, and the wrong page will describe hardware you do not own.
One road accounts for four of the fourteen pages. Bridgeport holds the top of it, north Richmond's commercial edge, with the Fraser along its northern side and Bridgeport Road running through it as the main spine. Its addresses are mostly businesses rather than homes: the casino resort and the hotels around it, the Richmond Auto Mall along Automall Drive, and a band of offices and light industry. With no residential grid to thread through, its page also quotes one of the shortest arrival windows on this site. South of it, West Cambie is the Capstan and Alexandra ground, most of it put up since 2010. City Centre picks up between Alderbridge Way and Granville Avenue, around the Aberdeen and Lansdowne stations and the specialty malls. Brighouse runs from Granville Avenue down to Cook Road and finishes at the last station on the Canada Line. If you are somewhere along No. 3 Road and cannot decide, Granville Avenue is the line. North of it you want the City Centre page, south of it the Brighouse one.
Out west the boundary road is No. 1 Road, and it does triple duty. It is Seafair's eastern edge, Terra Nova's eastern edge and Thompson's western one, so three separate pages meet along it. Seafair and Terra Nova sit on the same side of that line, both backing onto the West Dyke Trail, with Terra Nova the northern of the two, out on the far northwest tip, and Seafair below it. Their decades differ as well: Seafair's houses run from the late 1960s through the 1980s; Terra Nova's are 1990s and early 2000s, with townhome stratas at its southern end. Terra Nova has a page of its own and is also treated as part of Seafair's coverage, so either will do if you are unsure. Thompson is the odd one here, sitting east of No. 1 Road rather than west of it, and it is the page written for homeowners rather than tenants and property managers, because it holds very few strata or multi-family properties. Its bounds are tighter than that one road suggests, and its own page draws them.
The south of the city is strung along one east-west road, and the three pages on it could hardly be less alike. Gilmore is the southwest fringe, where Richmond stops being suburban: larger lots, hobby farms, Agricultural Land Reserve farmland, and a couple of small strip plazas at the No. 4 Road corner. Broadmoor is not west or east of it but directly north, across the same highway, a settled grid of 1960s to 1990s houses running from No. 4 Road west to the farm and dyke land. Ironwood is the one that sits further along the road, east at No. 5 Road, anchored on Ironwood Plaza where the highway meets it and out on Richmond's far-south edge, and its page is explicit that the window there runs longer than in the middle of Richmond. Gilmore and Ironwood share a road and almost nothing else. Further west, that same road is one of the two ways a van comes into Steveston, the other being No. 1 Road.
The names suggest one neighbourhood cut in half. They are two places with different decades behind them. No. 3 Road is East Cambie's western boundary, and the ground on and around that road is West Cambie's. East Cambie runs from there northeast to the river, and its page has to carry two things at once: 1990s and 2000s townhome complexes alongside older single-family lots on Odlin Road and Pearson Avenue, and then a light industrial belt near the Bridgeport Road intersection and out along Viking Way by the rail corridor. Those two are quoted differently and reached differently, and the residential calls come in off the side streets rather than off Cambie Road itself. West Cambie has no such split to manage. Its housing stock is largely post-2010, one generation of building rather than several.
Sea Island is the only area on this list that is not part of Lulu Island, which is why its page reads unlike the other thirteen. Most of the land is aviation and commercial: the airport itself, the industrial and logistics tenants along Miller Road, and the office and warehouse units around Templeton Canada Line Station and YVR-Airport Station. The residential share of it is Burkeville, a small enclave of wood-frame bungalows built in the late 1940s to house airport workers. One page covers both, because in practice a single run out to the island takes in both.
Hamilton is the outlier, far enough east of everything else on this list to sit on its own, and it is inside the Richmond coverage all the same. Westminster Highway is its spine, with 1990s and 2000s townhomes and detached houses on the north side, larger lots toward Francis Road and the river dyke, and a light industrial strip along the highway itself. Of the fourteen, it is the only page whose coverage runs right up against the New Westminster and Queensborough boundary.
Which of the fourteen you are in changes the length of the drive and the questions you get asked. It does not change the rate. If you already know the area name, say it and the rest of the call gets shorter. If you do not, name the nearest crossing and it gets settled while you are still on the phone. Either way the figure is agreed before anybody sets off, and the distance inside the city is not billed on top of it.
No two of these pages describe the same kind of door. Open the one your address sits in.
Nothing on this list shortens at the edges of the map. A Steveston heritage door and a Viking Way warehouse draw on the same ten services. What the area changes is the hardware loaded before the van pulls out.
A door shut against you, a forced frame, or every key gone at once. The arrival window is given on the call, based on where the nearest technician is.
Rekeys timed to a completion date, the suite door you are standing outside of, and a deadbolt fitted where a knob lock has been doing the work.
Storefront cylinders, master hierarchies and strata common doors, for plaza tenants and property managers alike.
Lockouts, flat fobs, transponders that have stopped talking to the car, and ignitions that turn without starting it.
Blades cut and chips programmed where the car sits, including a whole new set for a vehicle whose keys are genuinely gone.
One key for the front door, the garage pedestrian entry and the garden gate, or a new cylinder where the keyways refuse to match.
Keypad deadbolts that need no change to the door itself, which is the version a strata council will usually pass.
Frames that have settled out of square, hinges that have dropped, and wood doors swelling against the strike once the weather turns.
Getting into one that will not open, a combination changed, and a new safe anchored rather than left free-standing.
Who opens which door, mapped out first, then pinned and tested at every opening before the van leaves.